Terms and Conditions of Sale

The services are provided by:

Marostone FZ-LLC
Trading as Polygon Vision
Registration No.: 0000004089018
Ras Al Khaimah Economic Zone (RAKEZ)
United Arab Emirates
Website: https://polygon.vision
Contact: hello@polygon.vision

Polygon Vision provides digital image enhancement services primarily intended for real-estate professionals.

Customers upload photographs to the Polygon Vision platform, which are processed and enhanced using digital tools, including artificial intelligence and professional image-processing workflows.

The exact features, image allowances and other benefits included in each plan are described on the Polygon Vision website at the time of purchase.

Polygon Vision may offer different paid plans.

Current prices, billing periods, image allowances and features are displayed on the website before purchase.

Unless otherwise stated, prices are displayed in the currency indicated during checkout.

Applicable taxes may be added where required by law.

Polygon Vision reserves the right to change its prices or plans at any time. Any changes to recurring subscription prices will apply only in accordance with applicable law and the information provided to the customer.

Where a customer purchases a recurring subscription, the subscription will automatically renew at the end of each billing period unless cancelled before the next renewal date.

By subscribing, the customer authorizes Polygon Vision and its payment service provider to charge the selected payment method automatically for each billing period.

Customers may cancel their subscription at any time. Cancellation prevents future renewals but does not normally result in a refund for amounts already paid, except where required by applicable law.

Customers will retain access to the services included in their subscription until the end of the current paid billing period.

Each subscription may include a specified number of image enhancements per billing period.

The applicable allowance is displayed when selecting a plan.

Unless expressly stated otherwise on the website, unused image allowances do not automatically carry over to future billing periods.

An image submitted for processing may count toward the customer’s allowance once it has been submitted.

Payments are processed through Stripe.

Customers agree to provide accurate and complete billing information and authorize the applicable charges when purchasing a Polygon Vision service.

If a recurring payment fails, access to some paid features may be suspended until payment is successfully completed, like credits renewal. However, the customer will always have access to his or her account and all the images that have been already uploaded and enhanced.

Customers retain ownership of the photographs and other content they upload to Polygon Vision.

By uploading content, the customer grants Marostone FZ-LLC a limited, non-exclusive right to store, process, reproduce and technically modify that content solely as necessary to provide and operate the requested services.

The customer represents that they own the uploaded content or otherwise have all rights and permissions necessary to upload it and request its processing.

Customers must not upload content that infringes third-party intellectual property, privacy or other legal rights.

Customers must only upload content related to real estate. Polygon Vision reserves the right to reject or refuse to process any content that it considers unrelated to real estate, inappropriate, or otherwise unsuitable for its services.

Polygon Vision aims to produce high-quality professional real-estate imagery while maintaining the visual integrity of the property.

However, digital and AI-assisted image processing may produce variations, imperfections or unintended results.

Customers are responsible for reviewing final images before publishing or distributing them, including ensuring that the images comply with applicable real-estate advertising and disclosure requirements.

Customers are solely responsible for ensuring that the final images accurately represent the property before publishing or distributing them. Polygon Vision shall not be liable for any claims, complaints, disputes or damages arising from discrepancies between the images and the actual appearance or condition of the property.

Polygon Vision does not guarantee that every processed image will produce a specific commercial result, including increased enquiries, property views, sales or rental transactions.

Estimated delivery time: less than 24 hours.

Estimated processing or delivery times are provided as estimates but not guaranteed.

We do our best to process and deliver within a couple of hours after receiving the images, but temporary delays may occur due to technical issues, unusually high processing volumes, third-party service interruptions or other circumstances outside Polygon Vision’s reasonable control.

Due to the digital nature of Polygon Vision’s services, purchases are generally non-refundable, except where required by applicable law or expressly provided in these Terms.

Credits that have been used to submit images for processing are considered consumed and are non-refundable. Once processing of an image has begun, the corresponding credit cannot be refunded, including where the customer decides not to use, publish or distribute the resulting image.

Dissatisfaction with the aesthetic or subjective quality of a processed image does not, by itself, entitle the customer to a refund. Where available, customers should use Polygon Vision’s revision process to request reasonable corrections or adjustments.

If a technical issue attributable to Polygon Vision prevents an image from being processed or the purchased service from being delivered, Polygon Vision may, at its discretion and as appropriate, reprocess the affected image, restore the corresponding credit to the customer’s account, provide replacement credits, or issue a refund.

Unused credits and partially used credit packages are generally non-refundable and cannot be exchanged for cash, except where required by applicable law. Credits remain subject to any validity or expiration conditions applicable to the customer’s plan or purchase.

Refunds will not be provided for credits or services that have been used, for accidental submissions made by the customer, for dissatisfaction resulting from the quality of source images or customer-provided instructions, or because the customer no longer requires the service.

Customers who believe they are entitled to a refund or credit adjustment should contact hello@polygon.vision with details of the relevant order or project. Polygon Vision reserves the right to review each request and determine the appropriate remedy in accordance with these Terms and applicable law.

Nothing in these Terms limits any rights or remedies that cannot legally be excluded or limited under applicable law.

Customers must not use Polygon Vision to:

• upload unlawful or unauthorized content;
• infringe the rights of another person or organization;
• attempt to interfere with or compromise the platform;
• reverse engineer or improperly access the service;
• use automated systems to abuse the platform or circumvent usage limits;
• engage in fraudulent or misleading activity.

Polygon Vision may suspend or terminate accounts involved in misuse of the service.

Polygon Vision aims to maintain reliable access to its services but does not guarantee uninterrupted or error-free operation.

The service may occasionally be unavailable due to maintenance, updates, technical problems or circumstances involving third-party infrastructure.

To the maximum extent permitted by applicable law, Marostone FZ-LLC shall not be liable for indirect, incidental, consequential or special losses arising from the use of Polygon Vision.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Marostone FZ-LLC may update these Terms from time to time.

The latest version will be published on the Polygon Vision website with its effective or “Last updated” date.

These Terms are governed by the laws applicable to Marostone FZ-LLC in the United Arab Emirates, subject to any mandatory consumer protection laws that may apply to customers in their country of residence.

For questions regarding purchases, subscriptions or these Terms:

Marostone FZ-LLC
Trading as Polygon Vision
Registration No.: 0000004089018
Ras Al Khaimah, United Arab Emirates
Email: hello@polygon.vision